Build On Connection

Customer experience is the new battleground in communications. Communications service providers need to engage customers continuously and create service experiences that drive subscriber loyalty, reduce costs, and empower agents to deliver proactive customer care. In order to succeed in today’s competitive markets, you need to engage buyers before, during, and after the sale. With Copado, service providers can constantly deploy new end-to-end customer engagement capabilities across every marketing channel create real-time dashboards and insights to track and improve engagement ROI. Also, service teams are challenged to resolve cases quickly —and become profit centers at the same time. Copado enables service agents to have the latest tools, a complete view of every customer and leverage multiple technologies including AI and customer self-service portals with minimum glitches or service downtime to greatly improve mean time to resolution of customer service requests.

Communications service providers possess an abundance of customer data. But most of this data is dormant — barely any of it is used to create actionable intelligence. Service providers need to harness and activate this data to predict customer needs, determine proactive treatments, and create innovative solutions. They also need to enable sales, service and marketing teams to share data and collaborate via new tools to deliver unified, consistent and new customer experiences. Copado offers Salesforce customers in the communications industry, a single DevOps platform that they need to quickly innovate leveraging customer data from internal and external sources and deliver new high-quality applications and updates to test new service experience, develop business models and stay ahead of the competition. Also, with greater transparency, team collaboration, streamlined & compliant processes, Copado enables Communications companies balance innovation velocity with product quality and process control.

With customer, product and business information being deemed extremely sensitive, communication services providers need to ensure that security and compliance are key priorities within their front-office sales, service and marketing applications. Copado enables Salesforce customers in the the Communications industry to quickly build and deploy new capabilities, personalized tools, features and services on Salesforce, in a timely fashion without compromising customer privacy, application security and compliance regulations. Copado’s enterprise-grade DevOps solution for Salesforce applications embeds security and compliance best practices, policies and tools into each phase of your DevOps lifecycle while supporting stringent industry standards such as – ISO, GDPR, HIPAA, EU/US Privacy Shield, SOX, EU-U.S. and Swiss-U.S. Privacy Shield, Service Organization Control (SOC) SOC1,SOC2, SOC3, TRUSTe, Payment Card Industry (PCI), HITRUST etc., to name a few. Copado is the only vendor in the market with a specialized DevOps compliance solution embedded within its platform.