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Coca-Cola European Partners (CCEP) is the largest Coca-Cola bottler by revenue. CCEP makes, sells and distributes some of the world's best-loved drinks to millions of customers and consumers.
CCEP acquired two bottlers that had been using Salesforce for several years by the time they merged with Coca-Cola. The company has 60 developers supporting three production orgs — two legacy environments and one to manage human resources data. The team’s monthly Friday night release process was error-prone and tedious. Deploying 100 user stories containing 500 components took hours. Team members couldn’t tell which components had been modified if someone made a change directly in production.
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Eliminated Critical Errors
Release Velocity
Version Control
Dev Tool Integrations
Until 2017, CCEP didn’t have a well-defined DevOps process. The development teams were tasked to manage major projects such as handling the routine enhancements to legacy Salesforce apps, building a B2B portal for European customers and developing a mobile app for field service reps.
Due to the huge volume of demand for development work, business teams who asked for a new feature or requested an enhancement sometimes had to wait for a month. Then two weeks later, someone would overwrite the page layout and the field would disappear. These issues happened many times.
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It didn’t make sense for CCEP to build a DevOps solution in-house since that would cost a lot of money and effort. Coca-Cola Enterprises, CCEP’s UK-based predecessor, had adopted Copado in 2015 to manage its Salesforce DevOps process, but the team wasn’t using the tool to its full potential. CCEP decided to employ Copado because it was user-friendly and came with a rich set of features and capabilities. Implementing Copado allowed the team to easily run tests and static code analysis at every stage of the release process and automatically resolve conflicts.
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Implementing Copado allowed CCEP to easily run tests and static code analysis at every stage of the release and automatically resolve conflicts. This prevents components from being overwritten and virtually eliminates critical errors.
As a result, the velocity of releases has increased. Now two team members, instead of four, deliver over 100 user stories in a month. Copado also helped CCEP better communicate the dev team’s capacity and timelines to external stakeholders. The team has built workflows and reporting metrics that let anyone easily track the requests, user stories and approvals.
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In the future, CCEP hopes to further tap Copado’s features to move from monthly and weekly releases to a more agile process and continuous delivery. Their next goal is to deploy automatically without any human intervention and release new enhancements every day. Copado gives them peace of mind about releases and confidence that the company is making the most of its Salesforce investment.
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