Real-Time Releases & 50% Fewer Failures for Privia Health

The Challenge

Overcoming Siloed Teams, Broken Processes & Legacy Systems

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Privia Health was ready to embark on a journey of digital transformation — but a chaotic release process and technical hurdles threatened to foil their Salesforce goals. Core challenges included:

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• Code Overwrites and Dependencies: Dealing with code overwrites and unrecognized dependencies was a major hiccup for the team. (Imagine trying to solve a puzzle, but the pieces keep changing places.)
• Limited Deployment Capabilities: Building one deployment at a time for each production turned simple sprints into release marathons.

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To overcome these development pain points, Privia launched a three-pronged DevOps initiative to reduce technical debt, streamline Salesforce instances and modernize their approach with Copado CI/CD.

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Key Challenges

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The Solution

Empowering Privia’s Development Team with Speed, Quality & User Support

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To solve their Salesforce development challenges, Privia Health scoured the DevOps marketplace for a solution that would help them get their digital transformation back on track. Copado emerged as the front-runner for three reasons: 

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• Salesforce Compatibility: Copado's Salesforce-native user interface made it easy for less-technical admins to adopt.
• Automated Deployments: The promise of frequent, streamlined Salesforce releases was a major draw.
• Track Record of Success: Copado's proven ability to transform DevOps practices played a significant role in the decision.

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With Copado by their side, Privia Health transitioned from a period of low consumer confidence to a digital renaissance filled with frequent deployments, seamless user experiences and Salesforce innovation. 

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“Copado was a game-changer,” says Michael Drzewiecki, Director of Salesforce Engineering at Privia Health. “We really turned it around by upskilling the staff and refining our processes, so we could deliver more often and reliably.”

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Team members tackled modules on the Copado Academy and earned certifications to sharpen their DevOps skills and learn best practices for collaborating on software delivery. This enabled Privia to accelerate DevOps maturity and trade tedious maintenance tasks for more complex and engaging projects. 

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“They're all experts on the platform," says Drzewiecki. “They have a lot of control they didn't have before and everyone is super pleased to be on the team. Because we're delivering quality, consumer confidence is high.”

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The Outcome

Making Release Days Obsolete with Copado

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Privia’s shift to real-time, on-demand deployments marked a significant U-turn for the healthcare leader. The team closed the chapter on painful, drawn-out releases and replaced them with efficiency and business continuity. 

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• Fewer Failures: Deployment reliability skyrocketed from a 50% failure rate to near-zero.
• Increased Release Frequency: Monthly releases swelled by 200% thanks to Priva’s newfound agility and responsiveness.
• Time Savings: What used to be an 8-10 hour affair in deployment was cut down to about an hour.

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Beyond system upgrades and operational metrics, implementing Copado has enabled Privia’s development team to grow by 300% in two years and boost morale by leaps and bounds. Through training and experience, Privia’s Salesforce admins have evolved into DevOps experts and masters of the software delivery process. 

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Even better — Privia’s new and improved Salesforce delivery process has completely flipped the narrative on the company’s technology capabilities and restored consumer confidence for thousands of patients and providers across the United States.

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