Guiding Genpact to 60% Fewer Deployment Failures

The Challenge

Moving On From Manual Deployments, Human Errors, and Work-Filled Weekends

Genpact leverages Salesforce to craft an end-to-end opportunity lifecycle, fine-tune sales forecasts, glean actionable insights, and enhance the user experience. Yet, as the company ballooned in size across the globe (with more external partners added to the mix), Salesforce releases turned into a larger-than-life puzzle — each piece demanding manual attention.

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Expansion Complexity: As Genpact extended Salesforce into new departments, the simplicity of the past gave way to a complex and convoluted present. More variables in play meant their once-regular Salesforce release rhythm started skipping beats.

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Manual Overload: Genpact’s legacy DevOps tool wasn’t designed to solve the nuanced needs of Salesforce deployment. It struggled with config files — forcing developers to revert to manual processes prone to human errors, overwritten code, and inconsistencies. This resulted in merge conflicts, production delays, and work-filled weekends to make up for lost deployment time.

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Agility Futility: On paper, Genpact was all about the Agile methodology of project management. In practice, it was a different story. An uptick of Salesforce components jammed into each release led to 5-10% failure rates and dragged down efficiency and team morale.

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“The process at every stage was very manual," says Shweta Gupta, Genpact's Vice President of Information Technology. "The leads reviewed the code, the PM created a user story and developers had to manually track what they had committed to. Nobody knew which code to send to testing.”

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The Solution

Finding the Right DevOps Platform to Fit Genpact’s Expectations

Genpact was ready to replace their manual Salesforce deployments with the power of DevOps automation. After evaluating solutions like AutoRABIT and Flosum, Genpact selected Copado due to the platform’s Salesforce-native functionality and user story-centric development process. 

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To accelerate user adoption, Genpact’s developers joined the Copado Community and earned DevOps certifications to learn how to leverage DevOps best practices and solve real-world challenges. 

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Today, Copado is more than a run-of-the-mill solution in Genpact’s digital toolchain — it’s the cornerstone of their entire software development practice. Copado empowers the professional services firm to move code across dev environments and has made a tedious, friction-filled process as smooth as butter.

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The Outcome

Easy Salesforce Deployments and Weekends Spent with Family Instead of Work

With Copado, automation is no longer a buzzword for Genpact — it’s a reality. Copado makes it easy for developers to automate deployments across environments in less than half the time. Today, Genpact’s Salesforce development team has the firepower to handle more user stories, push out higher-quality work at a faster clip and save countless hours of work and stress. 

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Smoother operations are only the tip of the iceberg. Genpact’s Salesforce DevOps success has spilled over to the business front. With Copado’s point-and-click functionality, business users can get involved in the development process and provide mission-critical feedback to shape the future of Genpact. Continuous delivery means continuous improvement — and continuous improvement is a recipe for groundbreaking innovation.

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