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Kimberly-Clark Professional (KCP) manufactures janitorial supplies and personal care products for millions of customers across the globe. As the business subsidiary of Kimberly-Clark, KCP supplies workplaces with hygiene products like Kleenex, WypAll and KleenGuard to improve safety and productivity.
In 2011, Kimberly-Clark Professional implemented Salesforce to serve as their centralized CRM platform. The B2B side of Kimberly-Clark works on one global Salesforce org and supports 1,700 sales, service and marketing users around the world — but the team struggled to maximize efficiency without DevOps best practices or governance. Enter Copado.
More Releases Each Month
Decrease in Fail Rate
Less Time Tracking Issues (72 Hours to 4 Hours)
Before Copado, KCP’s Salesforce development process was anything but consistent across roles, teams and locations. Each region used its own sandboxes and Salesforce orgs for development, integration and QA.
On average, KCP’s development team wrote 2,000 lines of Apex code per year. Without automated testing, backup or code review, KCP’s entire codebase was at risk of breaking down if a developer made the wrong change. When they encountered code failure or bugs, KCP was forced to manually rollback. This required them to pour over pages of documentation to trace and resolve each issue — which took between 24-72 hours.
Without DevOps automation, KCP relied on manual work and Salesforce Change Sets to manage deployments. Due to out-of-sync environments and a lack of end-to-end visibility, each developer ran their own release cycles and tackled issues as they saw fit.
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In 2018, KCP set out to revolutionize their Salesforce development process with an established DevOps practice. The company evaluated AutoRABIT and Azure DevOps to see how they could solve their testing and deployment challenges, but these solutions failed to address KCP’s needs for scalability and ease-of-use
Next, KCP checked out Copado after a recommendation by Kimberly-Clark’s B2C department. The consumer side of Kimberly-Clark was already using Copado to scale Salesforce and implement CI/CD across global teams. Since Copado is native to Salesforce, KCP quickly realized it would be the easiest DevOps solution to integrate across their global org — and the most powerful.
KCP leverages Copado to keep developers across each region in lockstep and save time via automated testing and deployment tasks. Copado enables KCP to immediately see why code failed — and how to resolve it quickly before it reaches production.
“With Copado, I can trace the user story that was creating problems," says Matthew Alexander. I can look at the repository, see how the practice is managed and who pushed it. I can see things I could never see in the past. This is the actual code.”
Today, it no longer takes KCP 1-3 days to trace codebase issues. Thanks to end-to-end visibility and automated processes, the enterprise can pinpoint and resolve code issues in just 3-4 hours — empowering the team to pivot in real-time and mitigate risk. With more visibility and traceability, KCP has reduced their fail rate from 40% to 15%.
In addition, Copado’s ease-of-use enables KCP to collaborate effectively across teams and regions. Everyone can comment within the code to steer clear of mistakes and miscommunication. Copado’s DevOps Platform acts as a single source of truth for KCP’s development teams and enables them to release Salesforce changes 4X faster.
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