Customer Stories
6/17/24

Teaming Up with Slalom to Deliver a Quick Implementation & Easy Deployments for Amica Insurance

by the Numbers
700+
Technology Partners
1,350
Salesforce Team Members
11,500
Salesforce Certifications
130+
Copado Certifications
About the company

Slalom is a global business and technology consulting company headquartered in Seattle. Founded in 2001, Slalom partners with hundreds of leading technology providers (including AWS, Google, Microsoft and Salesforce) to deliver end-to-end solutions that drive meaningful impact.

Table of contents

Amica Mutual Insurance relies on Slalom to deliver Salesforce transformation and empower thousands of customers with seamless digital experiences. So when Amica’s Salesforce development team needed a solution to minimize deployment delays and reduce complexity, Slalom recommended Copado. Learn how Amica worked hand-in-hand with Slalom and Copado to implement an enterprise DevOps platform in just six weeks and cultivate a strategic long-term partnership built on trust.

Results with Copado

6 Weeks
10X Faster

To Implement Copado

2X
9X Faster

Deployment Frequency

360

Salesforce Pipeline Visibility

Upskilling

via the Copado Community

The Challenge

Triangulating Tooling, Transformation and Trust for an Insurance Leader 

Named one of “America's Best Insurance Companies of 2024” by Forbes, Amica has cultivated a long-term partnership with Slalom built on trust. This includes the insurance firm’s initial Salesforce implementation, migration to Financial Services Cloud and additional integrations with insurance software. While Amica’s Salesforce development lifecycle was powered by comprehensive documentation, the company’s feature development and intake process was slow and inflexible. Rigid environments that couldn’t be used for proof of concepts and features that weren’t initially identified during planning had to be tackled in outside environments with no efficient, documented way to move them into the main pipeline. 

"We were trapped in a monthly release cycle, rolling out incremental changes like it was a big production,” recalls Michael Coluzzi, Salesforce Application Manager at Amica. “It wasn't just slow — it lacked the agility we needed. And our tools (especially the command-line ones) were intimidating for our team.”

To make things worse, Amica was forced to rely on multiple artifacts and approvals at each step to reduce risk and regression — which bottlenecked the release process and made it difficult for the team to capture a true end-to-end view of development activities in one place. 

To solve their headaches, the mutual insurance firm set out to find a cloud-based solution that offered end-to-end visibility, scalability, centralized governance and easy integration with their existing toolset. At a higher level, Amica was searching for a way to provide value faster in order to enhance and grow adoption across the business.

“I wish every client was like Amica,” says Tom Gelo, Senior Director of Salesforce Enterprise Architecture and DevOps at Slalom. “Michael Coluzzi and his team understood their problems and had already seen the benefits of Copado. Amica was sold on Copado and Slalom supported their decision.”

Before implementation day, Slalom worked closely with Copado to make sure the right tooling was in place — assessing sandbox refreshes, version control integrations and ALM (application lifecycle management) tools. During the pre-implementation planning phase, Slalom leveraged Copado’s training metrics, certifications and step-by-step documentation to prepare Amica for a culture shift and equip the company for long-term DevOps success. 

“Everyone involved in any aspect of Salesforce delivery — whether it's QA, testing, low-code development — needs to have access to Copado to see the benefit of the tool itself,” says Gelo. “End-to-end visibility is the key to success. The more you get people involved in the process, the easier it will be for you to scale up.”

The Solution

Getting Amica Up and Running with Copado in Record Time

Thanks to Amica’s thorough infrastructure planning and documentation, implementing Copado only took six weeks — more than twice as fast as a typical implementation for Slalom. One key factor that enabled Amica to accelerate their adoption of Copado: gaining exposure to the DevOps platform ahead of time via the Copado Community. 

“Amica was up and running on their own almost immediately,” says Gelo. “They were already active in the Copado Community and earning Copado certifications. They understood the rigor of Salesforce release management and had already documented a lot of the unknowns we would normally have come across when it came to using Copado.”

With Copado and Slalom, Amica’s Salesforce development process underwent an end-to-end transformation to reduce deployment risk and elevate team morale.

  • Flexibility and Agile Development: Amica deploys incremental Salesforce changes on a weekly basis to reduce risks and increase Salesforce quality.
  • Efficient Testing and Swift Responses: Copado enables Amica to practice targeted testing and resolve issues faster.
  • Effortless Releases: Amica shifted their deployment cadence to every other Thursday morning. No more late nights or weekend work!

The Outcome

Another Successful Collaboration for Slalom and Copado

Amica’s implementation and release management journey is just the latest milestone for Slalom and Copado partnership. Slalom’s DevOps practice empowers their clients to harness the power of Copado for release management, CI/CD and automated testing.

“We partner with Copado because our teams don’t have the skill set to handle every DevOps problem or Salesforce implementation issue,” says Gelo. “Copado has to be part of our day-to-day implementation.”

Copado enables Slalom to drive org strategy conversations and unearth platform concerns that lead to bigger and better things for their clients. It opens new doors in different parts of an organization and enables Slalom to operate as a center of excellence in the DevOps space. 

“We not only bring DevOps to our clients in the beginning — we lead them on a long-term journey to reach maturity,” says Gelo. “There’s a lot of consistency around how we deliver at Slalom and how Copado delivers their DevOps product. And that has flourished into a lot of co-selling, co-winning and co-delivery for our clients.”

The Future

Moving to New Clouds and Building More Integrations for Amica 

During Slalom’s implementation of Copado for Amica, the consultancy simultaneously implemented Salesforce Marketing Cloud to level up the insurance firm’s omni-channel customer campaigns. In the future, Slalom hopes to leverage Copado’s solution for Marketing Cloud DevOps to build a unified pipeline across Amica’s multi-cloud infrastructure. 

“We spoke with Amica very early on about the benefits of multi-cloud DevOps,” says Gelo. “This would reduce dependency risks, decrease developer workflow, accelerate onboarding time, and improve quality through a consistent and compliant process.”

In addition, Amica plans to integrate Copado with Jira to achieve deeper analysis, transform data into actionable insights and eliminate friction from the end-to-end process.

“Leveraging Copado’s native Salesforce reporting and the data it brings over has allowed me to report more quickly and clearly,” says Coluzzi.

Steering CLAAS Toward Agile Salesforce Development and Secure Metadata Mastery
3x Faster, Stress-Free Deployments After Quick & Easy Setup
Increasing Telecom Argentina’s Deployments From Yearly to Daily
TalkTalk Powers Up with 9X Faster Salesforce Deployments
Africa’s Largest Bank with 5x More Releases and 500 User Stories Monthly
3X More Frequent Releases & Fewer Bottlenecks for Germany’s Largest Vehicle Inspection Company
Teaming Up with Slalom to Deliver a Quick Implementation & Easy Deployments for Amica Insurance
Connecting T-Mobile to 4X Faster Salesforce Deployments
Guiding Genpact to 60% Fewer Deployment Failures
Helping Holcim EMEA Digital Center Deploy Salesforce Projects 2x Faster
Rapid-Fire Releases and Less Stress for Left Main REI
Steering Jaguar Land Rover to 16X Faster Releases & Happier Developers
800% Faster Salesforce Delivery for abrdn
Doubling Deployment Speed for Amica Insurance
Real-Time Releases & 50% Fewer Failures for Privia Health
Implementing Enterprise-Grade DevOps & Data Protection for a Leading US Retailer
10X Faster Regression Testing & Less Coding for a Titan of TV
5X Faster Salesforce Releases for SMA Solar
Cleaning Up Salesforce Development Across Hundreds of Countries for Kimberly-Clark Professional
Supercharging Salesforce Development & Testing for Unite Health Share Ministries
Transforming Financial Experiences with Salesforce-Native Automation for Q2
Saving Resources While Increasing Quality and Test Coverage
Bringing a Software Quality Mindset into the Organization
How Copado Helps Automate QA for the King of the Forest
Beverages Without Bugs: 3X Faster Releases for Pernod Ricard
How Optima Tax Relief is Delivering more Business Value with Copado
Ramping Up Digital Document Transformation for Conga
Copado Solves Every Deployment Challenge for Cybersecurity Leader F5
Test Automation in a Complex SAP Environment
Seamless User Story Deployments for Schneider Electric
Ramping Up DevOps Maturity & Pandemic Support for a NE U.S. State
Ramping Up Travel & Leisure's Salesforce Development with DevOps
Automating Taxation for the Finnish Tax Administration
Steering Vueling to 400% More Salesforce Releases
Weave - Unlocking 80% Faster Salesforce Releases
How Wiley Streamlines Developer Collaboration with Copado
Automating the Path to Higher Quality Systems
No limits to IT Efficiency
Bi-Weekly Salesforce Releases for MacMillan Learning
Unlocking Continuous Delivery + Daily Deployments for Linde
Helping KUKA Deploy Sprints in 2-6 Hours
Connecting T-Mobile to 75% Faster Deployments and Better Work-Life Balance
Engaging Consumers at the Speed of DevOps at Kimberly Clark
From Change Set Chaos to Admin-Friendly Automation
Spinning Up End-to-End SAP Testing for NXP in Just 20 Days
Helping Hologic Deploy Salesforce Changes in Just 15 Minutes
5X Faster Deployments & €250,000 EUR in Savings for a French Insurance Leader
139% ROI & 40X Faster Salesforce Releases for UK Property Firm
Cox Automotive Achieves 40 Releases Per Month to Accelerate Salesforce Delivery
Accelerating Salesforce Deployment Time from Weeks to Hours
Smooth Deployments + Refreshing Releases for Coca-Cola
150% Faster Salesforce Deployments for Fair Trade
360 Visibility and 300% More Salesforce Velocity for CDPHP
Unlocking 4x Deployments for AmerisourceBergen
Low-Code Test Automation for Propic, an AI-Powered Property Pioneer
How CaixaBank transforms customer experience with Salesforce
Boats and Bots: Brunswick’s OneASG + Copado Robotic Testing
Driving 2-Hour Sprint Deployments for BlueWave Solar
Helping Baptist Health Cut Release Time by 70%
Faster Development + Fewer Errors for Zen Internet
Saving 350 Hours for BMC Software in the First 2 Months After Implementation
Digitizing Public Health Across the District with Salesforce DevOps
6X More Frequent Deployments for Freshfields Bruckhaus Deringer
BCITO Achieves 16X Faster Salesforce Releases With Copado
Salesforce Innovation for a Pioneer of Pulp, Paper and Power
Powering Perfect Deployments at Enterprise Scale for Valmet
Unlocking 5x Faster Releases and 5x More Productivity for Standard Bank
Building a High-Voltage Salesforce DevOps Solution for Prysmian Group
F5’s Salesforce Deployments Go from Monthly to Minutes
Go back to resources
There is no previous posts
Go back to resources
There is no next posts

Explore more about

Customer Stories
Customer Stories
August 19, 2024
3x Faster, Stress-Free Deployments After Quick & Easy Setup
Customer Stories
August 13, 2024
Increasing Telecom Argentina’s Deployments From Yearly to Daily
Customer Stories
August 2, 2024
TalkTalk Powers Up with 9X Faster Salesforce Deployments
Customer Stories
July 11, 2024
3X More Frequent Releases & Fewer Bottlenecks for Germany’s Largest Vehicle Inspection Company

Activate AI — Accelerate DevOps

Release Faster, Eliminate Risk, and Enjoy Your Work.
Try Copado Devops.

Resources

Level up your Salesforce DevOps skills with our resource library.

Upcoming Events & Webinars

Explore Events

E-Books and Whitepapers

Read and Learn

Support and Documentation

Documentation Home

Demo Library

Watch Demos Now