For over 30 years, Lash Group has helped to revolutionize how people access, afford, and adhere to life-saving treatments. As part of the AmerisourceBergen network, Lash Group has served more than 18 million patients in accessing life-saving therapies and provides over 100 patient support programs across more than 20 therapeutic areas.
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While the healthcare firm leveraged Salesforce to build software, Lash Group’s developers and engineers worked in a traditional waterfall lifecycle and deployed major releases at a glacial pace: every 3-4 months.
Each year, during the 3-month insurance enrollment window, Lash Group’s user base nearly doubles. Lash Group adopted Salesforce to match the growing demand of its patients. With this growth also comes complexity. It was common for Lash Group to have more than 100 developers building on Salesforce at any given time with 12 workstreams doing CRM development, client development, product support, data migration and Platform Engineering. The engineering team tried to build their own delivery pipeline using BitBucket and Jenkins. But the generic tools couldn’t help the team manage changes smoothly.
From Spreadsheets to Agile Development
At the time, Lash Group’s teams were working in a waterfall SDLC, deploying major releases every 3-4 months. However, they found it difficult to meet their business partners' delivery deadlines and changing requirement priorities. Their tooling was hindering their agility.
Given the deployment workflow challenges, the team sought a solution that could help streamline the process. The Platform Engineering team knew they needed a new DevOps solution, one that would allow them to see conflicts, automate deployments and easily merge into BitBucket. That’s when they turned to Copado.
KeyChallenges
The Solution
For Lash Group, not only did Copado provide pipeline management and automation tools, but it also offered agile planning tools to help them move away from the traditional waterfall methodology. Lash Group used the Copado implementation as a change enablement opportunity.
On the heels of the implementation, they had a high-profile release scheduled. For the first time, they released in less than two days — down from a minimum of two weeks. It was a big win for the entire team. Flash forward to six months, deployment frequency has increased by 4x.
The Future
Before Copado, Lash Group devs lived in BitBucket. But now, they don’t even log in. A few weeks after the high-profile release, the engineering team reevaluated their workflow and was able to remove an entire phase of development because of the efficiencies they gained from Copado.
As Lash Group continues to streamline processes, they’re realizing productivity and efficiency gains. With Copado, they’re not just adopting agile, they’re building a DevOps roadmap to continue delivering innovation to their clients and patients.
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