Weave keeps small and medium-sized enterprises connected through a world-class phone system and a suite of communication tools. This all-in-one platform automates tasks, fills schedules, accelerates payments, collects reviews and connects every touchpoint across the customer journey — from the introductory phone call to the final invoice.
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Under the hood, Weave relies on Salesforce to scale internal operations, connect business systems and provide a single source of truth. But an avalanche of customer subscriptions and onboarding obligations made it difficult for Weave’s IT team to deliver on the operational needs for the internal systems.
Weave needed structured Salesforce development processes to meet business demands in the field — or face the wrath of frustrated sales reps. Ad hoc manual processes and change sets took far too much time and made it difficult to troubleshoot release issues. The result? At least 6-8 projects ran into critical delays due to the lack of a DevOps tool.
With an initial public offering (IPO) quickly approaching, Weave’s Salesforce practice needed to simultaneously accelerate delivery and promote quality.
Accelerate Salesforce Delivery & Comply with SOX. At the Same Time.
To ensure SOX compliance, the company needed a secure way to back up the code and a version control tool to manage who can access and deploy software. They also required audit trails from the inception of a request all the way through deployment. Salesforce change sets were a slow and tedious way to deploy software — so Weave decided to enter the DevOps scene. Their solution of choice? Copado CI/CD.
Key Challenges
The Solution
Thanks to Copado CI/CD, Weave has cut release times from eight hours to just 60 minutes and lowered their release fail rate to 20%. This enables Weave to speed up the delivery of new capabilities on Salesforce.
Having a structured development environment and a single source of truth has also allowed Weave to expand their development team by 150%. Coders, architects, administrators and QA all use Copado to simplify and accelerate Salesforce development. Today, Weave has the well-defined, auditable development processes they need to ensure SOX compliance and ramp up DevOps maturity.
The Future
With Copado, Weave’s pro-code developers no longer have to spend their valuable time dealing with change sets and performing tedious ad hoc releases. Instead, non-technical release managers today execute structured releases with just a few clicks.
Everything in Copado is tied to a user story — which unlocks end-to-end traceability and simplifies troubleshooting. This allows Weave to implement compliant and auditable release processes while slashing release times. To slash the time and effort needed to keep dev environments in sync, Weave automated the back-promotion of stories to sandboxes.
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